Agreement to these terms
These Terms & Conditions govern your access to and use of the Elixer Support website. By accessing the website, submitting an inquiry, or requesting a consultation, you agree to these terms. If you do not agree, please do not use the website.
Specific customer-support, technical-support, sales, back-office, or related services are provided under a separate proposal, statement of work, or services agreement. If that agreement conflicts with these website terms, the signed agreement controls for those services.
Website use
You may use this website for lawful business purposes and to learn about or inquire into our services. You agree not to:
- Interfere with the website, its security, or its availability.
- Attempt unauthorized access to systems, data, or accounts.
- Submit unlawful, misleading, harmful, or infringing material.
- Use automated methods to scrape, overload, or misuse the website.
- Misrepresent your identity, organization, or authority.
Information and consultations
Website content is provided for general information. Service descriptions, timelines, availability, and pricing may change and do not constitute a binding offer. A consultation request does not create a client relationship or require either party to proceed.
Any proposal becomes binding only when accepted in the manner stated in that proposal or in a signed agreement. You are responsible for providing accurate and complete information when requesting services.
Services and client responsibilities
The scope, channels, hours, staffing, service levels, fees, payment terms, security requirements, and deliverables for paid services will be stated in the applicable agreement. Unless that agreement says otherwise, you remain responsible for your products, policies, customer commitments, regulatory requirements, and instructions supplied to our team.
You must have the necessary rights and lawful basis to provide any data, systems, materials, or access needed for service delivery.
Intellectual property
The website, branding, design, text, graphics, and other materials are owned by or licensed to Elixer Support and are protected by applicable intellectual-property laws. You may view and use the website for its intended business purpose, but may not copy, modify, distribute, or commercially exploit it without permission.
Ownership and permitted use of client materials and service deliverables will be governed by the applicable client agreement.
Third-party services and links
The website may reference or connect to third-party websites, communication tools, email applications, CRMs, or other services. Those services are governed by their own terms and privacy practices. We are not responsible for third-party availability, content, or conduct.
Disclaimers
The website is provided on an “as is” and “as available” basis. To the extent permitted by law, Elixer Support disclaims warranties regarding uninterrupted availability, error-free operation, accuracy, fitness for a particular purpose, and non-infringement.
Performance examples, projections, or general statements are illustrative and are not guarantees of a particular result. Actual outcomes depend on scope, implementation, customer volume, client systems, and other circumstances.
Limitation of liability
To the fullest extent permitted by law, Elixer Support will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, including loss of profits, revenue, data, goodwill, or business opportunity.
Nothing in these terms excludes liability that cannot lawfully be excluded. Liability relating to paid services is governed by the applicable client agreement.
Changes, termination, and contact
We may update the website or these terms from time to time. The updated date above identifies the current version. We may restrict or discontinue website access where reasonably necessary, including in response to misuse or security concerns.
Questions about these terms may be sent to hello@ElixerSupport.com or discussed by telephone at +1 (201) 534-9628.