Scope and commitment
This Privacy Policy explains how Elixer Support collects, uses, discloses, and safeguards personal information when you visit our website, request a consultation, communicate with us, or use our customer-support and business-process services.
By using the website or providing information to us, you acknowledge the practices described here. This policy does not replace the privacy terms in a separate client agreement.
Information we collect
We may collect information you provide directly, including:
- Name, company, business email address, and telephone number.
- Requested services, estimated monthly contact volume, operational goals, and other consultation details.
- Messages, correspondence, and information provided during sales or support conversations.
- Account, billing, or service information supplied after a commercial relationship begins.
We may also receive basic technical information such as browser type, device information, approximate location derived from an IP address, referring pages, and website activity when analytics or security technologies are enabled.
How we use information
We use personal information to:
- Respond to inquiries and prepare consultation or service recommendations.
- Provide, operate, customize, secure, and improve our services.
- Communicate about proposals, onboarding, service delivery, and support.
- Maintain business records and meet legal, accounting, and compliance obligations.
- Prevent misuse, investigate security concerns, and protect our users and business.
We do not sell personal information.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal information. You may also withdraw consent where processing relies on consent.
To make a request, email hello@ElixerSupport.com. We may need to verify your identity and may retain information where required or permitted by law.
International processing
Elixer Support may work with clients, personnel, and providers in different countries. Your information may therefore be processed outside the country where you live. Where required, we use appropriate safeguards for international transfers.
Children’s privacy
Our website and business services are intended for organizations and adults. They are not directed to children, and we do not knowingly collect personal information from children through this website.
Policy updates and contact
We may update this policy to reflect changes in our practices, services, or legal requirements. The updated date above indicates when the current version took effect.
Questions or privacy requests may be sent to hello@ElixerSupport.com or discussed by telephone at +1 (201) 534-9628.